CA Technologies Hiring Freshers B.Tech/B.E as IT Customer Support Analyst
CA Technologies Recruiting Freshers B.E / B.Tech as IT Customer Support Analyst. CA Technologies walkins will be held at hyderabad. Provide highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and systems. For more details are given below.Company Name : CA Technologies
Job Role : IT Customer Support Analyst
Educational Qualification : B.E / B.Tech
Experience : Freshers
Job Description :
* Develop, document and implement standard operating procedures and customer service guidelines
* Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel, and provides case status updates to management and end-users
* During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful
* Work in either Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets
* Provide support services to employees with information technology issues involving applications or data, and educational technologies
* Make routine or required customer actions to meet customer needs. Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up. May handle escalated issues passed on from co-workers or subordinates
* May be involved in supporting conferences and large training meetings of users in one location. During these times, local support is critical and provides proactive time for upgrades, maintenance, etc.
* Perform other job-related duties as assigned
Educational Qualification : B.E / B.Tech
Experience : Freshers
Job Description :
* Develop, document and implement standard operating procedures and customer service guidelines
* Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel, and provides case status updates to management and end-users
* During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful
* Work in either Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets
* Provide support services to employees with information technology issues involving applications or data, and educational technologies
* Make routine or required customer actions to meet customer needs. Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up. May handle escalated issues passed on from co-workers or subordinates
* May be involved in supporting conferences and large training meetings of users in one location. During these times, local support is critical and provides proactive time for upgrades, maintenance, etc.
* Perform other job-related duties as assigned
Location : Hyderabad
How to Apply :
Click Here to Apply Now
